--- title: "FAQ · Membrz" description: "Membrz is the operations layer behind your live commerce: tickets, products and live moments, with checkout, payments, QR codes, buyer data and weekly payouts." canonical: "https://join.membrz.club/faq" lang: "en" --- # Frequently asked questions. 26 questions. ## Membrz, the basics ### How do I sign up? Click any "Sign up" button on this page, it opens membrz.club/signup in a new tab where you fill in your details. You’ll get an email when your account is ready, and from there you can start customizing your link, agenda, products, events, and sales flow. ### Do I need any tech skills? Not at all. Membrz was built for operators, not coders. Setting up your link, shop, events, emails, and campaigns is straightforward, and our team is one email away if you need help. ### Do I need a big following to make this work? No. Membrz works for operators at any stage. A clear offer and a simple system go further than raw reach, that’s what we help you build, whether you’re shipping your first product or selling out monthly events. ### Can I get help setting things up? Yes. Sign up at membrz.club/signup and email hello@membrz.club if you want a hand, we’ll guide you through step by step. Operators running Membrz as their only ticketing platform also get proactive outreach from us through launch. Partners on custom pricing get personal onboarding from the start. We set things up with you and stay in the operation through launch. ## What you can run on Membrz ### What is Membrz? Membrz is the operations layer behind your live commerce. Tickets, merch, memberships, bundles, digital products, and email marketing, all from a single link. Whether you’re an artist on tour, a venue running monthly nights, a community organizer, or a creator selling digital products, we run the operation with you, from promotion to check-in to follow-up. ### What can I sell? Tickets (for online and in-person events), digital products (guides, templates, classes, sessions), physical merch, memberships, and bundles that combine any of the above. You can also run limited-time discounts, promo codes, and rewards programs. ### How do the shop and agenda work? Your link works as a mini-store: highlight multiple offers (free or paid), organize them visually, and lead followers to act, buy, download, sign up, subscribe. The agenda is where your events live for ticketing. One link, both surfaces. ### How does selling on Instagram work? Membrz turns your Instagram into a sales channel. The flow is optimized for mobile and conversion, guests can buy in under 30 seconds, in three clicks, without logins or friction. ### Can I build a membership or community? Yes. Offer exclusive content, early access, perks, or early-bird tickets through memberships. Add a points-based rewards loop for returning guests. Memberships turn casual followers into recurring revenue and a stronger audience. ### Do I need other tools alongside Membrz? No. Membrz replaces the stack, link-in-bio, email platform, digital product host, ticketing tool, landing-page builder. Everything lives under one link, so you’re not switching between five tools to run one operation. ## Costs and payouts ### How much does Membrz cost? Membrz charges 6% per paid transaction, with a minimum fee of €0.80 per ticket or product sold. There are no setup fees or monthly subscriptions. ### What is included in the fee? The fee includes ticket and product checkout, secure online payments, QR codes for event and venue sales, buyer data and sales reports, event, tour and product sales tracking, weekly payouts and support for setup and operations. ### Can I pass the fee to the buyer? Yes. Organizers can choose whether to absorb the fee or include it in the final price paid by the buyer. ### Do you offer custom pricing? Yes. We offer custom pricing for venues, agencies, tours, festivals and partners with recurring or high-volume sales. ### Can Membrz handle invoicing? By default, invoicing remains the responsibility of the organizer. For selected clients, Membrz can operate as Merchant of Record, where invoicing and payment responsibility are handled through Membrz under a custom agreement. ### When do I get paid? Payouts are weekly by default, sent directly to your connected bank account. Prefer monthly? Tell us and we’ll switch it. ## Audience, data, and comms ### Do I get to keep my audience data? Yes, you own it. Every time someone buys a ticket, downloads a freebie, or interacts with your link, their name and email are collected (with consent) and stored against your account. Use that list to send newsletters, run drops, invite to future events, and re-engage members. No more starting from scratch. ### How do I use the newsletter tool? Once you’ve collected emails through Membrz, you send newsletters directly from the platform, no extra tools needed. Use it to promote your next event, drop, product, or update, and to keep your community engaged between moments. On your admin view, open "Newsletter" in the left-side menu and click "Add new post". You can add titles, text, images, videos, links, and buttons. ### Why does owning a community matter? Successful operations aren’t built on one transaction. They’re built on the people who come back, for the next event, the next drop, the next season. Owning the relationship (not renting it from a platform that keeps the data) is what turns one-time buyers into a recurring audience and shrinks your acquisition cost over time. ## Switching and how Membrz compares ### What makes Membrz different from other tools? Membrz was built for operators running live commerce, not as a general ticketing tool or a generic link-in-bio. It combines ticketing, email marketing, the store, agenda, memberships, promo codes, access control, guest data, and analytics in one platform. Most alternatives give you a piece; Membrz gives you the operation. And when self-service stops fitting, we go further: becoming your merchant of record, running the commerce layer on your behalf. That’s not something tools do. ### Do I have to leave my current ticketing platform? No, Membrz integrates with most major ticketing platforms, so you can keep your current provider and still use Membrz for promotion, agenda, and audience growth. But there’s a trade-off: if your tickets sell through the other platform, you don’t get the customer data, which means you can’t re-target or build a recurring audience from those buyers. The bigger your operation, the more that matters. ## Refunds Policy _T&C for purchases made through Membrz._ ### Can I get a refund for tickets? Tickets for events with a fixed date are non-refundable by law. If the event is cancelled or significantly changed (e.g. date or venue), you are entitled to a refund of the ticket price. Please note: the Membrz Service Fee is non-refundable. ### What about products (merch)? You have 14 days after delivery to request a return, as long as the product is unused and in perfect condition. Once the return is approved, the refund is processed within 14 days. ### How do refunds work for subscriptions? You have 14 days after purchase to cancel and request a refund, provided you have not already used the subscription benefits. After that period, you can cancel future renewals at any time. Access continues until the end of the paid period, but no partial refunds apply. ### Who processes refunds? The ticket or product value is refunded by the event promoter or organizer. Membrz acts as the ticketing platform and is not responsible for the net value, only for the Service Fee. ### How can I request a refund? Please contact the event organizer or shop directly, as indicated on your purchase confirmation. If you need further assistance, you can also contact Membrz at hello@membrz.club.